Return Policy

At Phoorn, we want you to be completely satisfied with your purchase of our Endurance products. If for any reason you are not happy with your order, we offer a straightforward return policy to ensure a smooth and hassle-free experience.

1. Return Eligibility

• Returns must be initiated within 30 days of the delivery date.
• Products must be in their original condition, unused, unwashed, and in the original packaging with all tags attached.
• Some items, such as personalized or final sale products, may not be eligible for return (please check product details).

2. How to Initiate a Return

• Contact our Customer Service team at [email protected] or call +1 (301) 638-5003 to request a return authorization.
• Please provide your order number, product details, and reason for the return.
• Our team will guide you through the return process and provide a return shipping address.

3. Return Shipping

• Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
• We recommend using a trackable shipping method to ensure your return is received.

4. Refunds

• Once we receive and inspect the returned items, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed to the original payment method within 7-10 business days.
• Shipping fees are non-refundable except in cases of defective or incorrect items.

5. Exchanges

• Currently, we do not offer direct exchanges. To exchange a product, please return the original item for a refund and place a new order.

6. Damaged or Defective Items

• If you receive a damaged or defective product, please contact us immediately at [email protected] with photos of the issue.
• We will arrange for a replacement or refund at no extra cost to you.

7. Contact Us

For any questions or assistance regarding returns, please contact:

Phoorn
736 71st Court,
Vero Beach, FL 32966, USA
Email: [email protected]
Phone: +1 (301) 638-5003